OPERATIONAL
EXCELLENCE
4
In 2024, our commitment to Operational Excellence remained central to everything we do. By prioritising efficiency, innovation, and collaboration, we enhanced operations across all business units. Through targeted initiatives, technological advancements, and process improvements, we strengthened our ability to deliver smarter, safer, and more reliable logistics solutions.
Enhancing Customer Satisfaction
Enhancing customer satisfaction remains at the core of our operational excellence journey. In 2024, we strengthened partnerships, embraced advanced technologies, and received industry recognition for quality, safety, and sustainability.
SMART Telematics
with order details, enabling country teams to take timely action and ensure deliveries meet customer expectations. Additionally, the Liquid Food team introduced 150 new insulated smart tank containers equipped with advanced Track & Trace systems, reducing heating requirements and lowering both costs and emissions.
Technology also played a pivotal role. Significant progress was made in leveraging tank telematics to manage temperature-sensitive business flows proactively. With almost 2,500 tanks now fitted with
SMART telematics, teams can access real-time data via Transfusion, including the last tank location and temperature. A dedicated dashboard links tank data
Gold Award
Our commitment to service excellence was further recognised through prestigious awards. Dow Chemical once again presented Den Hartogh with the coveted Gold Award at their annual 4-Star event, acknowledging our outstanding performance across safety, social responsibility, sustainability, and service. Additionally, Swedish customer Fuchs awarded us the Fuchs EMEA Sustainability Award for our collaborative efforts, including deploying three new electric trucks for bulk transport. These accolades reflect the trust our customers place in Den Hartogh and motivate us to continue raising the bar.
Mission Planner Implementation
The rollout of the Mission Planner system across all European trucks improved driver communication and workflow accuracy. Positive feedback from both drivers and planners underscores its success in enhancing day-to-day operations.
Advancing Digital Transformation
reduces errors, and enhances compliance, paving the way for a full global rollout in 2025. Expanded use of SMART telematics further improved real-time tracking, predictive analytics, and temperature management.
The successful implementation of our new Transportation Management System (TMS) marked a major milestone in streamlining logistics. Powered by artificial intelligence, the system simplifies operations,
Optimising Network Efficiency
Strategic expansions, such as reopening our trucking operations in Spain and establishing the Asia Import Desk, strengthened our network and enabled us to meet rising demand in key regions. Investments in innovative solutions, like the Duisburg shunt truck capable of transporting two containers simultaneously, further reduced both costs and CO₂ emissions.
Sustainability-Driven Operations
Our operational advancements remained closely aligned with sustainability goals. This included continued use of electric trucks, alternative fuels like HVO, and scaled modal shifts to lower our environmental impact. New facilities, such as the heating plant in Finland and the Gebze extension in Turkey, combined innovation and sustainability to deliver added value for customers.
Our journey towards Operational Excellence is rooted in the belief that continuous improvement and innovation are essential to delivering outstanding service. These achievements not only optimise our operations but also reinforce Den Hartogh Logistics' position as a forward-thinking, reliable partner in logistics.
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Our journey towards Operational Excellence is rooted in the belief that continuous improvement and innovation are essential to delivering outstanding service. These achievements not only optimise our operations but also reinforce Den Hartogh Logistics' position as a forward-thinking, reliable partner in logistics.
Sustainability-Driven Operations
Our operational advancements remained closely aligned with sustainability goals. This included continued use of electric trucks, alternative fuels like HVO, and scaled modal shifts to lower our environmental impact. New facilities, such as the heating plant in Finland and the Gebze extension in Turkey, combined innovation and sustainability to deliver added value for customers.
Optimising Network Efficiency
Strategic expansions, such as reopening our trucking operations in Spain and establishing the Asia Import Desk, strengthened our network and enabled us to meet rising demand in key regions. Investments in innovative solutions, like the Duisburg shunt truck capable of transporting two containers simultaneously, further reduced both costs and CO₂ emissions.
Advancing Digital Transformation
The successful implementation of our new Transportation Management System (TMS) marked a major milestone in streamlining logistics. Powered by artificial intelligence, the system simplifies operations, reduces errors, and enhances compliance, paving the way for a full global rollout in 2025. Expanded use of SMART telematics further improved real-time tracking, predictive analytics, and temperature management.
Mission Planner Implementation
The rollout of the Mission Planner system across all European trucks improved driver communication and workflow accuracy. Positive feedback from both drivers and planners underscores its success in enhancing day-to-day operations.
SMART Telematics
Technology also played a pivotal role. Significant progress was made in leveraging tank telematics to manage temperature-sensitive business flows proactively. With almost 2,500 tanks now fitted with SMART telematics, teams can access real-time data via Transfusion, including the last tank location and temperature. A dedicated dashboard links tank data
with order details, enabling country teams to take timely action and ensure deliveries meet customer expectations. Additionally, the Liquid Food team introduced 150 new insulated smart tank containers equipped with advanced Track & Trace systems, reducing heating requirements and lowering both costs and emissions.
Gold Award
Our commitment to service excellence was further recognised through prestigious awards. Dow Chemical once again presented Den Hartogh with the coveted Gold Award at their annual 4-Star event, acknowledging our outstanding performance across safety, social responsibility, sustainability, and service. Additionally, Swedish customer Fuchs awarded us the Fuchs EMEA Sustainability Award for our collaborative efforts, including deploying three new electric trucks for bulk transport. These accolades reflect the trust our customers place in Den Hartogh and motivate us to continue raising the bar.
Enhancing Customer Satisfaction
Enhancing customer satisfaction remains at the core of our operational excellence journey. In 2024, we strengthened partnerships, embraced advanced technologies, and received industry recognition for quality, safety, and sustainability.
In 2024, our commitment to Operational Excellence remained central to everything we do. By prioritising efficiency, innovation, and collaboration, we enhanced operations across all business units. Through targeted initiatives, technological advancements, and process improvements, we strengthened our ability to deliver smarter, safer, and more reliable logistics solutions.
OPERATIONAL
EXCELLENCE
4